Return Policy:

RIGHT OF WITHDRAWAL FROM THE AGREEMENT

1. The Consumer has the right to withdraw from the agreement concluded with the Seller via the Store, subject to § 8 of the Terms and Conditions, within 14 days without giving any reason.
2. The deadline for withdrawal from the agreement expires after 14 days from the day: a. On which the Consumer came into possession of the goods or on which a third party other than the carrier and indicated by the Consumer came into possession of these goods. b. On which the Consumer came into possession of the last of the items or on which a third party, other than the carrier and indicated by the Consumer, came into possession of the last of the items in the case of an agreement obliging the transfer of ownership of many items that are delivered separately. c. In the case of an agreement for the supply of digital content – from the date of conclusion of this agreement.
3. In order for the Consumer to exercise the right of withdrawal from the agreement, they must inform the Seller, using the data provided in § 2 of the Terms and Conditions, of their decision to withdraw from the agreement by means of a clear statement (for example, a letter sent by post or information sent by e-mail). 3a. The Consumer is obliged to return the goods within 14 days from the moment they informed the seller about their intention to return the goods.
4. The Consumer may use the model withdrawal form attached at the end of the Terms and Conditions, but it is not obligatory.
5. To meet the deadline for withdrawal from the agreement, it is sufficient for the Consumer to send information regarding the exercise of their right of withdrawal before the expiry of the withdrawal period.

CONSEQUENCES OF WITHDRAWAL FROM THE AGREEMENT

6. In the event of withdrawal from the concluded agreement, the Seller shall reimburse the Consumer for all payments received from them, including the costs of delivery of the goods (with the exception of additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest ordinary method of delivery offered by the Seller), immediately, and in any case no later than 14 days from the date on which the Seller was informed of the Consumer's decision to exercise the right of withdrawal from the agreement.
7. The Seller shall refund the payment using the same methods of payment that were used by the Consumer in the original transaction, unless the Consumer agrees to a different solution; in any case, the Consumer will not incur any fees in connection with this refund.
8. The Seller may withhold the refund until receipt of the goods or until proof of their return is provided, whichever occurs first.
9. The Seller requests that the goods be returned to the following address: Al. Rzeczypospolitej 33E/37, 02-972 Warsaw, immediately, and in any case no later than 14 days from the date on which the Consumer informed the Seller of the withdrawal from the sales agreement. The deadline is met if the Consumer sends back the goods before the expiry of the 14-day period.
10. The Consumer bears the direct costs of returning the goods.
11. The Consumer is only liable for any diminished value of the goods resulting from their use in a manner other than what is necessary to establish the nature, characteristics, and functioning of the goods.
12. If the goods, due to their nature, cannot be returned by regular mail, the Consumer will also have to bear the direct costs of returning the goods. The Consumer will be informed by the Seller about the estimated amount of these costs in the product description in the Store or during the order placement.
13. In the event of the necessity to refund funds for a transaction made by the customer with a payment card, the seller will make the refund to the bank account associated with the Buyer's payment card.

MODEL WITHDRAWAL FORM

(This form should only be completed and returned if you wish to withdraw from the agreement)

Download: return form

Return Address:

Returns can be made by Courier or InPost:

Courier Shipping:

Alicja Getka Lab 02-578 Warsaw, ul. Króżańska 8/U1 phone: 663648488

InPost Shipping:

Parcel locker: WAW93M email: alicja.getka@gmail.com phone: 663648488